Return / Exchange
Free 14-day Return Policy
Product is not what you expected? Chose the wrong time to purchase? As much as we would love for you to keep and enjoy the item you bought from us, we understand that sometimes it’s necessary for you to return it. That is why we offer a free 14-day return policy; customers can return the item they purchased from us within fourteen (14) days of receiving their product. We want to ensure our customers their item can be quickly and easily returned if they have a change of mind. Customer satisfaction is of the utmost importance to our team and we encourage our customers to contact us with any issues regarding their purchases.
Requirements
The purchased item(s) can be returned given the following requirements are met:
- item is in it’s original state and condition from the time it was purchased and received
- any related accessories are components are sent back with the item
- item is returned with the original packaging
Non-Returnable Items
The following items are non-returnable:
- Accessories
- Beauty and fragrances
- Home décor
- Handbags
- Hosiery
- Intimates
- Jewelry
- Leather goods
- Swimwear
- Sunglasses
- Wallets
- Watches
It is the customer’s responsibility to keep track of which items are marked
non-returnable before purchasing. Clearance items are also included in this
category.
We want to make your return as fast and convenient as we can for you. Our Customer
Service team is available 24-hours a day, 7 days a week so customers can arrange a quick
pick up. Make sure to check if you are within the return policy time frame of returning
your purchase and to contact us as soon as you decide to return it. Visit our Contact Us
page on our website for different methods of contacting our Customer Service team.
How To Return An Item
Customers can request to return a purchase by contacting us via Contact Us page which you can find in website footer.
Right to Return
All items are eligible for return if they do not match the advertised product, are
faulty, damaged, and/or missing components.
Customers’ Right to Return begins the day the item is received and signed for. The Right
to Return time frame is the same as the free 14-day return policy
Refunds
Customers will receive a full monetary refund for their returned item(s). Credited
refunds take up to 2-3 business days to appear on your statements.
In the wake of a refund, it will happen through the original mode of payment only.
Our goal is to make your online shopping experience as effortless and hassle-free as
possible.
Have any more questions? Click on Contact page and call our Customer Service. Our team is available to you around the clock.